Refund policy

Crown Cart Replacement & Refund Policy

Thank you for shopping with Crown Cart. We are committed to providing a smooth and reliable shopping experience and want every customer to receive their order in the correct condition.

This Replacement & Refund Policy explains the circumstances under which a product may be replaced and the process for submitting a replacement request. By placing an order through Crown Cart, you agree to the terms outlined below.

Replacement Eligibility

Eligible Products

If your order is delivered and the product is:

  1. Incorrect
  2. Faulty
  3. Broken
  4. Damaged

you may be eligible for a replacement.

Our goal is to ensure that customers receive the correct product in proper working condition.

Replacement Timeframe

Crown Cart accepts product-related complaints submitted within 30 days from the date of delivery.

If an eligible replacement request is submitted within 7 days of delivery, the replacement will be processed free of charge.

Requests submitted after 7 days but within the 30-day complaint period may be subject to replacement, delivery, collection, or handling charges.

Replacement Process

Step 1 — Contact Our Support Team

To request a replacement, contact Crown Cart within the applicable timeframe and provide a clear video showing the issue with the product.

Please email your replacement request and supporting video to:

hello@thecrowncart.shop

In some situations, the product may not actually be defective and the issue may relate to setup or usage. Our support team may first assist you with troubleshooting.

If the product is confirmed to be incorrect, faulty, broken, or damaged, your replacement will be processed using one of the following methods.

Option A: Return to Our Warehouse

You may be asked to send the affected product to our designated UAE return warehouse at:

Warehouse #13, Plot #4488
Al Sajaa Industrial, Sharjah, UAE

The product must be returned with:

  1. The original product box
  2. All accessories
  3. All included components

Once the returned product is received and inspected, an eligible replacement will be dispatched within approximately 5 working days at no additional replacement cost where the request qualifies for free replacement.

Option B : Courier Replacement

In some cases, Crown Cart may arrange a replacement through a courier.

The replacement may be scheduled within approximately 14 working days.

Please ensure that the original product is securely packed together with its:

  1. Original product box
  2. Accessories
  3. Included components

The courier may collect the original product when delivering or processing the replacement.

Change of Mind

Crown Cart does not offer replacements for change-of-mind purchases.

Please review the product information carefully before placing your order.

Refund Policy

Crown Cart does not offer refunds.

Eligible customer complaints are handled through the replacement process described in this policy.

Contact Us

For replacement requests or questions regarding this policy, please contact:

Crown Cart Customer Support
Email: hello@thecrowncart.shop